Our Policies

We want to make sure every visit Bear Wood Furniture 🐻 is an event to remember. That’s why we’ve developed a clear store policy outlining everything you need to know about how we operate.

If you have any more questions, get in touch and we’ll be happy to help.

Found below includes; 

- Refund & Cancellation Policy

- Shipping Policy

- Privacy Policy

- T&Cs

 

Refund & Cancellation Policies

Our products are handmade to order and can only be returned if they are faulty. We will endeavour to remedy any faults before a return is arranged. If an item is faulty and needs to be returned we will refund in full and pay the return shipping costs. 


Any other items which are returned due to a change of mind within the first 14 days (from delivery) must be returned in original condition and the buyer will be responsible for all shipping costs of the return. A refund will be processed once we receive the goods back and have verified they are in original condition. For any flat packed furniture which has been assembled prior to being returned, we reserve the right to apply a 25% charge to cover the diminishing value. 


We are always happy to answer any questions regarding the safety and usage of our products, we can be reached via Instagram @bearwoodfurniture_ & email george@bearwoodfurniture.com. 

 

Shipping Policies

All of our products acknowledge and comply with the General Product Safety Regulations 2005, which require and ensure all goods placed on the market are safe for use.


Our products are flat packed and shipped via courier as standard. Products can be delivered assembled within 2 hrs of WD4 - please contact us when placing your delivery to discuss this further. 


Delivery is typically 1 - 2 weeks.

These can be subject to vary due to factors such as demand, material availability, personal time off etc.

We will inform you if these delivery estimates have changed. 


Our products come accompanied with an electronic 'safety & usage document', as well as visual assembly instructions. We've designed our products to be really easy to assemble, but we've created some instructions with pictures just in case!

 
 

Terms & Conditions